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We LOVE connecting with you and are always here to help!

    • Product Questions or Feedback: hello@neitrabb.com
    • How to get Neitra in your shop: sales@neitrabb.com
    • Information on Neitra retailers near you: info@neitrabb.com
    • Questions about orders being shipped: shipping@neitrabb.com
    • Bloggers, Reviewers looking to collaborate: media@neitrabb.com
We offer FREE local pick up for Vancouver area residents, we'll let you know when your Neitra Love is ready. You can collect from 3030 W. 5th Ave. in Kits. (between Bayswater & Balaclava)

 

** PLEASE NOTE: Studio is Open By Appointment Only **

FAQs:

How do I get my Neitra Love?

For online orders, local Vancouver customers can choose the "Free Pick Up" option at checkout. Otherwise, your package is sent via Canada Post...we'll send tracking info so you can follow it's journey!  More SHIPPING questions.

What if something doesn't work for me?

Your satisfaction is guaranteed and while we expect you're going to LOVE our products and how they perform for you, if you are unhappy with a product simply contact us for a refund within 30 days of your purchase.